Research released by Ricoh Europe reveals a disconnect between employer and employee perceptions of the workplace experience.
The research, conducted by Opinium and analysed by CEBR on behalf of Ricoh Europe, polled 6,000 workers and 1,500 decision makers across the continent. It finds that almost three quarters (72%) of decision makers say they design employee workplace processes and systems with employee experience in mind, but only 58% of workers agree.
Furthermore, more than a third (36%) of workers report that new technology being introduced across their organisation won’t impact their work. This suggests that many employers are failing to understand and reflect the needs of their people when it comes to digital transformation. As a result, technology investments designed to improve the working experience may be missing the mark.
Businesses that fail to act could risk productivity and growth, as well as talent attraction and retention. This is particularly pertinent given one in three (30%) employees cite working conditions and employee experience as a reason to stay with their current employer.
What’s more, replacing top talent can be an expensive process for businesses, with the research finding the average cost of replacing an employee stands at €10,600 across the EU.
However, uptake of digital workspace technology designed to enhance employee experience is low. One-in-three European businesses do not currently use productivity and project management software (32%), automation software (34%) or hybrid meeting technology (30%), despite employees wanting to see these implemented.
